Refund and Return Policy
At Tejocote Mexican, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund process. Please read the following policy to understand your rights and responsibilities regarding returns and refunds.
1. Eligibility for Returns
We accept returns under the following conditions:
The product must be returned within 30 days of the delivery date.
The product must be in its original condition, unused, and unopened, with all packaging intact.
Proof of purchase (e.g., order confirmation or receipt) must be provided.
2. Non-Returnable Items
We cannot accept returns for:
Opened or used products.
Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
Products damaged due to misuse, improper storage, or mishandling after delivery.
3. Return Process
To initiate a return:
Contact Us: Email us at support@tejocote mexican.com with your order details, reason for return, and any supporting information.
Approval: Wait for confirmation and instructions from our customer service team before sending the product back.
Ship the Product: Use a trackable shipping service to return the item to the address provided by our team. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
4. Refunds
4.1 Refund Processing:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.
4.2 Partial Refunds:
In some cases, only partial refunds may be granted, such as:
Products that are not in their original condition or are missing parts for reasons not due to our error.
Returns initiated after the 30-day return period.
4.3 Shipping Costs:
Original shipping charges are non-refundable. If your order was eligible for free shipping, a shipping fee may be deducted from the refund amount.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@tejocote mexican.com for assistance.
6. Damaged or Defective Items
If your product arrives damaged or defective:
Contact us within 7 days of delivery with clear photos of the product and packaging.
We will offer a replacement or refund, depending on your preference and stock availability.
7. Cancellations
Orders can be canceled within 24 hours of placement if they have not been shipped. To request a cancellation, please contact us promptly at support@tejocotemexican.com. Once an order is shipped, it cannot be canceled, but you may initiate a return upon receipt.
8. Contact Information
If you have any questions or concerns regarding this Refund and Return Policy, please contact us:
Email: support@tejocotemexican.com
Website: Tejocote Mexican
We value your satisfaction and aim to provide excellent customer service. Thank you for choosing Tejocote Mexican for your health and wellness needs!